Claim Management Commands

Console commands for managing warranty claims.

List Claims

List warranty claims with optional filters.

php bin/console app:claim:list [options]

Options:

Option	Description
--status	Filter by status (open, in_progress, resolved, closed)
--customer	Filter by customer email or ID
--supplier	Filter by supplier email or ID
--product	Filter by product ID
--limit	Limit results (default: 50)
--unassigned	Show only unassigned claims

Examples:

# List all open claims
php bin/console app:claim:list --status=open

# List unassigned claims
php bin/console app:claim:list --unassigned

# List claims by supplier
php bin/console app:claim:list --status=in_progress --supplier=supplier@example.com

Show Claim Details

Display detailed information about a warranty claim.

php bin/console app:claim:show <claim-id>

Output includes:

• Claim details (ID, status, dates)
• Product information
• Customer information
• Supplier information
• All messages in the conversation

Create Claim

Create a new warranty claim for a product.

php bin/console app:claim:create <product-id> <description>

Arguments:

Argument	Description
product-id	The product ID to create claim for
description	Description of the issue

Example:

php bin/console app:claim:create 123 "The screen is cracked and not responding to touch"

TIP

The command will validate that:

• The product exists
• The product has an active warranty
• No other active claim exists for the product

Update Claim Status

Update the status of a warranty claim.

php bin/console app:claim:status <claim-id> <status> [--force]

Arguments:

Argument	Description
claim-id	The claim ID
status	New status: open, in_progress, resolved, closed

Options:

Option	Description
--force, -f	Force update without confirmation

Example:

php bin/console app:claim:status 123 in_progress

Assign Supplier

Assign suppliers to warranty claims with multiple assignment methods.

php bin/console app:claim:assign-supplier [options]

Options:

Option	Description
--claim, -c	Claim ID to assign supplier to
--product, -p	Product ID - assigns to all active claims
--supplier, -s	Supplier email or user ID
--match-brand, -m	Auto-match supplier by brand name
--auto-assign, -a	Auto-assign all unassigned claims
--dry-run	Preview changes without applying

Examples:

# Manual assignment
php bin/console app:claim:assign-supplier --claim=123 --supplier=supplier@example.com

# Auto-assign all unassigned claims by brand
php bin/console app:claim:assign-supplier --auto-assign --match-brand

# Preview auto-assignment
php bin/console app:claim:assign-supplier --auto-assign --match-brand --dry-run

Set Claim Supplier

Set or update the supplier for a specific claim.

php bin/console app:claim:set-supplier <claim-id> <supplier> [--status=<status>]

Arguments:

Argument	Description
claim-id	The claim ID
supplier	Supplier email or user ID

Options:

Option	Description
--status	Also update claim status

Example:

php bin/console app:claim:set-supplier 123 supplier@example.com --status=in_progress

List Claim Messages

List all messages for a warranty claim.

php bin/console app:claim:messages <claim-id> [options]

Options:

Option	Description
--full, -f	Show full message content (not truncated)
--limit, -l	Limit number of messages (default: 50)

Example:

php bin/console app:claim:messages 123 --full --limit=10

Send Claim Notification

Send push notifications about claims.

php bin/console app:claim:notify <claim-id> [options]

Options:

Option	Description
--customer, -c	Send to customer
--supplier, -s	Send to supplier
--both, -b	Send to both parties
--title	Custom notification title
--body	Custom notification body

Example:

php bin/console app:claim:notify 123 --both --title="Claim Update" --body="Your claim status has changed"

Close Claim

Close a warranty claim permanently.

php bin/console app:claim:close <claim-id> [--force]

WARNING

Closed claims cannot be reopened. Use the --force flag to skip the confirmation prompt.

Delete Claim

Delete a warranty claim and all associated messages.

php bin/console app:claim:delete <id> [--force]

DANGER

This action is irreversible. All claim data and messages will be permanently deleted.